U.S. Solutions expanding

Posted: Tuesday, June 18, 2013 12:00 am

The Messenger 06.17.13

Teleperformance company U.S. Solutions Group Inc. has announced it will expand its operations in Bristol.
The expansion includes a $117,000 investment and the creation of 128 new jobs, according to a news release from the state Department of Economic and Community Development.
In October 2012, U.S. Solutions Group Inc. opened its first call center in Tennessee, investing $4.1 million and creating 548 jobs. Due to the growth of its client base and higher than expected call volumes, U.S. Solutions Group Inc. will hire 120 new employees over the next two months.
“It is great to see yet another vote of confidence for Tennessee’s nationally recognized business-friendly environment,” Lt. Gov. Ron Ramsey said. “U.S. Solutions Inc. is an outstanding company and I am extremely pleased to see them continue to grow here in Bristol. We work hard in the legislature every day to ensure Tennessee remains the best state in the nation in which to own and operate a business. It is rewarding to see that hard work yields great jobs for the people of Bristol and the State of Tennessee.”
U.S. Solutions Group Inc. was established in 2001 in response to the demand from leading corporations for high quality, customized outsourced services. The company provides customized, complex integrated call center based solutions for its clients.
Services include inbound toll-free customer care, billing support, national hotlines, web inquiry support, technical support and professional contact management services. In April 2010, U.S. Solutions Group Inc. was acquired by Teleperformance, the No. 1 global contact center provider with 270 facilities in 46 countries. Teleperformance has been providing Worldwide Customer Experiences since 1978.