BBB warns of tactics
Posted: Friday, August 3, 2012 4:26 pm
The Messenger, August 3, 2012
Anyone who has a security system or those looking to purchase one are being urged to use caution.
The Better Business Bureau is warning Tennessee residents of the alleged business practices of Pinnacle Security, headquartered in Orem, Utah. The BBB has received reports that Pinnacle Security’s sales representatives are going door-to-door throughout Middle Tennessee offering alarm-monitoring services. Consumers indicate misleading sales practices, in that company representatives claim to be working for, or in conjunction with, the consumer’s current alarm company and offer the consumer alarm monitoring services for a lower rate; however, further research indicates the company is not affiliated nor associated with the consumer’s current alarm monitoring service.
Some consumers report high-pressure sales tactics, in that company representatives continue pushing the consumer to sign contracts after requests have been made for the representative to leave the consumer’s property. Other misleading sales tactics allegedly include telling residents that their neighbor referred them after signing up for the company’s services when, in fact, the neighbor had asked the company to leave without agreeing to any services.
The BBB has also received reports that the company targets elderly citizens with similar misleading and high-pressure sales tactics.
The company has earned an “F” rating with the BBB, has had numerous government actions against the firm from attorney generals in six different states and has over 1,150 customer complaints filed against them with BBB.
The BBB offers this advice when choosing an alarm monitoring company:
• Always check out a company’s reputation by obtaining a BBB business review by visiting www.Nashville.BBB.org or calling the local BBB.
• Verify claims or offers made before agreeing to the service or signing any contracts.
• Know your rights. The Federal Trade Commission’s (FTC’s) Cooling-Off Rule gives you three days to cancel purchases of $25 or more if you buy an item in your home or at a location that is not the seller’s permanent place of business. Under the Cooling-Off Rule, your right to cancel for a full refund extends until midnight of the third business day after the sale.