Clarksville getting call center
Posted: Tuesday, May 29, 2012 7:00 pm
Agero, a leading provider of connected vehicle services including roadside assistance and claims management, will open a call center in Montgomery County, according to an announcement made recently by Gov. Bill Haslam.
The announcement brings with it a capital investment of $8 million and the creation of more than 500 jobs.
“I am excited to welcome Agero to our state and look forward to watching the company grow in Tennessee,” Haslam said. “In creating our economic development strategies last year, we found Tennessee held a unique advantage in the ‘business services’ cluster, which includes call centers, and this announcement exemplifies a promising future for our state’s economic growth.”
In addition to providing roadside assistance and claims management, Agero develops and integrates customized, private-labeled connected vehicle services, including voice- web-, and wireless handset/tablet-based interfaces between owners and their vehicles for global automobile manufacturers.
The Massachusetts-based company also has operations throughout North America and Europe.
“The overwhelming response we received at a local job fair from more than 500 qualified job applicants, as well as the immediate availability of an existing facility specifically designed to accommodate a modern call center operation are among the primary reasons I’m announcing this decision today,” Agero CEO Michael A. Saxton said
The Clarksville center is Agero’s sixth North American driver assistance call and data response center. The new operation in Clarksville is projected within its first year to handle more than two million calls annually from drivers across the country that are requesting roadside assistance. The 53,000 square-foot facility expects to open its doors in October. Hiring for the new positions will begin in July. Agero anticipates that it will hire 250 employees by the end of the year and another 250 in 2013.
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