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BlackBerry outages spread to North America

BlackBerry outages spread to North America

Posted: Wednesday, October 12, 2011 8:01 pm

NEW YORK (AP) — Sporadic outages of BlackBerry messaging and email service spread to the U.S. and Canada today, as problems stretched into the third day for Europe, Asia, Latin America and Africa.
Research In Motion Ltd., the Canadian company that makes the phones, said users in the Americas “may be experiencing intermittent service delays this morning,” and said it’s working to fix the problem. Bell Canada spokesman Mark Langton said some BlackBerry users at all Canadian carriers were affected.
Overseas, the problems started Monday, leaving many BlackBerry owners exasperated. On Tuesday, RIM said a crucial link in its infrastructure had failed, and a backup didn’t work either. It said it was now working to get through a backlog of traffic.
The service outage, the longest in many years, added to RIM’s woes.
The company is struggling with slowing sales and a tablet that’s been a dud. Its shares are approaching a five-year low.
In the United Arab Emirates, the two biggest phone companies said they would compensate their BlackBerry users for the mishap by giving them at least three days of free service. Matthew Willsher, chief marketing officer for Etisalat, the country’s biggest telecom, said it was acting in response to the “exceptional and unprecedented circumstances.” Published in The Messenger 10.12.11

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