911 officials proudly show off renovated facility in Union City

911 officials proudly show off renovated facility in Union City

Posted: Wednesday, February 16, 2011 9:05 pm
By: Kevin Bowden, Staff Reporter

911 officials proudly show off renovated facility in Union City | 911 officials proudly show off renovated facility in Union City
By KEVIN BOWDEN
Staff Reporter
Sherri (Fisher) Hanna is very proud of her 911 Emergency Communica-tions District office. And she has every right to be.
An open house Sunday afternoon at the 911 center on South Home Street provided Mrs. Hanna and her staff with an opportunity to show off their facility.
The 911 center has invested about half a million dollars and has spent nearly four years working on renovating the center.
A steady flow of visitors, estimated at around 100, toured the facility during the afternoon.
It was a rare opportunity for the public to see just how the center handles dispatching emergency calls for Obion County.
Most of those who toured the facility expressed how impressed they were with the facility and how it operates.
Mrs. Hanna joined the 911 dispatching center in 1996 as a part-time dispatcher. She became a full-time dispatcher in May 2002 and was promoted to executive director in May 2005.
Since becoming executive director, she has made numerous changes at the facility and her efforts were evident throughout the state-of-the-art center.
It was in February 1991 that the local 911 dispatching center began taking calls at the South Home Street location.
The former fire station was initially leased from Union City by the 911 board of directors and then in 2005 the building was donated by the city to the emergency agency.
A two-phase renovation of the facility was recently completed, after being started in December 2006.
Originally, the dispatch console area was set up in the fire department’s administrative area. The console area has been moved from there to what was once the fire department’s bay area, although you’d never know you were standing in a fire department bay by the looks of the 911 console center today.
The local 911 operation runs on a little more than $300,000 a year and employs 10 dispatchers, including Mrs. Hanna.
The agency does not receive any governmental funding. It is funded completely from telephone surcharges.
“Phase II gave us a better operations center from an administrative standpoint,” Mrs. Hanna told The Messenger. “In the phase II renovation, we were able to install a state-of-the-art conference center which has been designated as the county’s primary operations center, should it have to be activated in the event of a disaster.”
Published in The Messenger 2.16.11

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