New TN.GOV improves access to state services

New TN.GOV improves access to state services

Posted: Friday, July 16, 2010 9:04 pm

The State of Tennessee recently completed the successful launch of a new design for TN.gov that makes it easier to find government information and services.
The interactive website delivers custom content based on a user’s interest, click behavior and geographic location and the engaging new design decreases the amount of time visitors spend locating information about programs and services.
The TN.gov home page features quick and easy access to the most popular features and topics as determined by data gathered from past users. The site also features an enhanced search function that offers suggestions and potential matches as a visitor types into the search box. Clicking on topics provides visitors with suggestions on related topics to make finding information easier and more intuitive.
TN.gov uses GeoIP technology to identify a visitor’s location so city, presenting city and county government information and up-to-date local news and interactive mapping to help visitors find points of interest like chools, libraries, and state parks and historic sites. Prominently displayed links to social media, RSS and other rich media and a new mobile-optimized site make it easy for visitors to connect with state government using the latest technologies.
A new public participation feature will help increase government transparency by creating a single location for public participation opportunities that is featured on the home page. This new service makes it easy for visitors to quickly find information about upcoming meetings and download it to their personal calendar.
TN.gov supports an average of 1.6 million unique users per month and offers hundreds of user-friendly digital government services that help constituents interact more effectively with the state, including driver’s license renewal, background checks, professional license renewal and tax filing services. Earlier this year, TN.gov processed the state’s one millionth online driver license renewal.
The redesign of the TN.gov website was completed with no taxpayer or appropriated funds through a unique self-funded, public-private partnership with Nashville-based NIC Tennessee Inc.
TN.gov is the state’s official website and a collaborative effort between the state of Tennessee and Nashville-based NICUSA Tennessee, part of the eGovernment firm NIC’s family of companies.
Published in The Messenger 7.16.10

Leave a Comment