Driver’s license centers now accepting credit cards
Customers conducting business at driver’s license service centers statewide may now use their credit cards, according to the Tennessee Department of Safety.
“TDOS is committed to improving customer service,” Department of Safety commissioner Dave Mitchell said. “One of our strategic goals has always been to provide additional services that will make doing business at any of our driver license centers more convenient, and we see this as a major step in achieving that goal.”
Drivers wanting to obtain or renew a Tennessee driver license, reinstate a license or submit an application for a Tennessee handgun permit may now pay for the transaction with a Visa, Mastercard or Discover. However, debit card transactions requiring a personal identification number are not acceptable.
TDOS has also taken steps to ensure that no credit card numbers will be printed on reports to ensure confidentiality.
“We began accepting credit cards in February at the Centennial Boulevard Driver License Center in Nashville. The pilot project was very successful and we received a lot of positive feedback from customers,” TDOS Deputy Commissioner Greta Dajani said. “In the past few months, the department has worked hard to successfully implement this new service in all of our driver license centers, so that every Tennessee resident can benefit from this convenience.”
Driver’s license examiners have been fully trained in credit card transactions and related customer service. It’s estimated that 30 percent of transactions in 2008 will be made with credit cards.
In November 2007, TDOS began adding reinstatement services to driver license centers in Tennessee’s major metropolitan areas.
Reinstatements are now available in 19 driver license centers statewide. This allows customers to “one-stop shop,” making it easier for people to regain their privilege to drive.
Drivers may also conduct business and pay fees using a credit card online by visiting the TDOS Web site at www.tennesseeanytime.org/tndlr or www.tennessee.gov.
The Tennessee Department of Safety’s mission is (www.tennessee.gov/safety) to ensure the safety and general welfare of the public. The department encompasses the Tennessee Highway Patrol, Office of Homeland Security and Driver License Services. General areas of responsibility include law enforcement, safety education, motorist services and terrorism prevention.
Published in The Messenger 5.7.08