LESSONS LEARNED — Maureen Will (center), director of the Newtown (Conn.) Emergency Communications Center, shared some information with Sherri Hanna, executive director of the Obion County Emergency Communications District (E-911), and Robert Griggs, Fulton County (Ky.) 911 Dispatch supervisor, during a break from a special program presented Wednesday for local dispatchers and first responders at the Pontotoc Community Center in Fulton. Ms. Will shared “Lessons Learned,” a program devised in the aftermath of the Dec. 14, 2012, shooting at Sandy Hook Elementary School in Newtown, offering advice to help others prepare for the unthinkable. She was on duty at her town’s dispatch center with two dispatchers the day of the tragedy nearly three years ago.

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